Refund policy
📦 Return & Refund Policy | ShopMoraa US
At ShopMoraa US, we are committed to providing our customers with quality products and exceptional service. If you're not satisfied with your purchase, please review the following policy to understand your rights and our obligations.
Return Window
You may return eligible items within 30 days of the delivery date. To qualify for a return, items must meet these conditions:
- Unused and in their original condition
- With all tags, packaging, and accessories intact
- Accompanied by proof of purchase (order number or receipt)
How to Initiate a Return
To begin the return process, please email us at support@shopmoraa.com or call us at +1 346-830-5979. Our support team will review your request and, if approved, provide a return label and further instructions.
Return Address:
ShopMoraa Returns
14316 Oakridge Cir Apt 2005
Fort Worth, TX 76155
United States
Exchanges
We do not offer direct exchanges. Please return your item for a refund and place a new order for the preferred product.
Non-Returnable Items
The following items are non-returnable:
- Items marked final sale
- Perishables
- Personal care and hygiene products
- Custom or personalized items
- Gift cards
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photo evidence so we can resolve the issue promptly.
EU Cooling-Off Period
If you're an EU customer, you have the right to return items within 14 days of delivery without giving any reason, as long as the item remains unused and in original packaging.
Refunds
Approved refunds will be processed back to your original payment method within 10 business days of receiving your return. It may take additional time for your bank to reflect the funds.
Still have questions? Email support@shopmoraa.com or call us at +1 346-830-5979.